Returning to practice and work in my local community pharmacy to support the team and the great work they are doing for their patients and their community has been an absolute pleasure during the Coronavirus pandemic. Seeing and hearing how the team remain positive and committed to delivering the highest of professional standards despite the challenges of increased workload and requests for delivering of medicines, plus social distancing and hygiene requirements. The team are also looking out for each other’s physical and mental wellbeing.
The team have adapted their procedures and embraced technology to connect with patients and other health and care professionals to ensure that patients get the right medicines at the right time. This is particularly true for patients who are sadly approaching the end of their life and need medicines delivered urgently and safely. Whilst we use our normal delivery support driver and a brilliant local volunteer group to deliver some medicines, any urgent medicines for palliative or end of life care have been delivered by pharmacists during a lunch break or at the end of the day. When you do this, you see at first hand what a difference this makes to the individual and those who care for them. Their smile and grateful thanks is the only reward you need for a job well done.
We have also worked closer than ever before with other local pharmacies so that patients can get the medicines they need, and with local GPs, nurses and carers to ensure that the most vulnerable in our community receive the care that they require.